Columbia Orthopaedic Group

Job Summary:

The primary responsibility of the Patient Appointment Specialist is to take phone calls for scheduling patient appointments and reschedules.  Conducting insurance verifications and referrals are also a part of this job. 

This is an entry-level job and a perfect way to get your start at our organization.  We have awesome benefits and tons of opportunity for growth! The Patient Appointment Specialist is the first point of contact for our patients, so being helpful and courteous are essential!

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Provide exceptional customer service during every patient encounter via phone.

• Answer phones (both external and internal); assure prompt, courteous service at all times.

• Practice urgency at all times with patient's time.

• Conduct insurance verifications.

• Knowledge of common fees charged for visits.

Requirements/Qualifications:

• Desire to gain industry knowledge and training.

• Demonstrates initiative in accomplishing practice goals.

• Ability to grow, adapt, and accept change.

• Consistently creating a positive work environment by being team-oriented and patient-focused.

• Ability to interact with all levels of employees in a courteous, professional manner at all times.

Education:

• High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience

Minimum Qualifications:

• Experience in a medical office or facility setting (required)

Physical Requirements:

• Prolonged periods of sitting at a desk, working on a computer, and answering phones.