Columbia Orthopaedic Group

Job Title: First Impressions Associate

Duties and Responsibilities:

• Patient Check-In/Out: Efficiently manage the check-in and check-out process for patients, ensuring all necessary information is collected and recorded accurately before appointments.
• Customer Service: Greet and assist patients as they arrive, ensuring a welcoming and professional environment. Address patient inquiries and complaints with a positive and helpful attitude, providing exceptional customer service.
• Insurance Verification: Verify insurance information and referrals prior to patient check-in to ensure smooth processing.
• Payment Processing: Collect co-pays and other payments, ensuring accurate and timely processing.
• Communication: Ability to exhibit effective communication skills consistently. A collaborative, helpful attitude is essential to optimize teamwork and patient experience. 
• Appointment Scheduling: Schedule and confirm patient appointments, coordinating with medical staff to optimize the schedule.
• Other Duties: Perform other duties as assigned by the supervisor.

Requirements and Qualifications:

• Reliability: Maintain punctual, regular, and predictable attendance.
• Professionalism: Maintain professional conduct at all times, to include having a professional image and respectful approach. The ability to work effectively with others while taking responsibility for your own behavior is necessary. 
• Technical Skills: Familiarity with computer and office equipment.
• Adaptability: Ability to handle the demands of a fast-paced, high-profile office environment.
• Organizational Skills: Strong organizational skills, with the ability to manage routine and repetitive tasks efficiently.